How convenient, I just got off the phone with the DMV.

2 thoughts on “How convenient, I just got off the phone with the DMV.”

  1. I worked in a call centre, many many moons ago, in the UK. Each worker was trained in DISC profiling – which is quite similar to what you talk about – and were then trained to respond in differing ways dependent on the personality type of the caller. Fascinating stuff, and it works. I helped to roll it out across a sales department, who sold a *lot* better after taking personality types into account…

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